Specialized Matters

Mediation Matters also provides specialized mediation and arbitration services in partnership with various New York State Dispute Resolution Association (NYSDRA) and NYS government agencies. 


In partnership with NYSDRA and the NYS Education Department, this program addresses disputes involving school districts and the parents/guardians of a child with a disability. The dispute can involve the identification, evaluation, educational placement or the provision of a free and appropriate education for the child.


In partnership with NYSDRA, this program addresses issues raised by those receiving NYS Vocational and Educational Services for Individuals with Disabilities.


In partnership with NYSDRA and the NYS Department of Health, this program addresses issues raised by the parents/guardians of those receiving early childhood intervention services.


In partnership with NYSDRA and the US Department of Agriculture (USDA), the program addresses concerns of those affected by USDA actions such as farm loans, wetland determinations and rural water loan programs. Additionally, this program helps farm families resolve family and community disputes.

  • Loans or Debts
  • Neighbor Complaints
  • Small Claims
  • Labor Disputes
  • Landlord/Tenant
  • Custody and Parenting Plans
  • Farm Business Plans and Succession
  • USDA Appeals



Conflict coaching is a one-on-one process in which a coach works with an individual to help them analyze, understand, strategize, and/or manage a conflict situation. The process is designed to support individuals as they explore productive and possible solutions to their conflicts and empowers them with skills to carry them out.

During the process the coach helps the individual:

  • Analyze the conflict and the impacts caused by the conflict through both the individual’s personal lens as well as through the perspective of others involved the conflict.
  • Assess the emotional impacts, explore what power the person has in the situation, and assess how the conflict may impact their personal identity. These explorations alone can result in a big shift in perceptions of the conflict as well as others in the conflict.
  • Envision and explore possible and desired solutions to the situation, explore various attempts that have already been made to solve the conflict, and develop effective skills that the party feels comfortable carrying out as they move forward.
  • Transition from understanding what happened in the past to focusing on the future–something that can be very difficult for individuals in conflict. This thought process often opens up new pathways that couldn’t be seen while the individual is entrenched in the conflict.

Coaching can be used to resolve a past or present conflict, to prepare for a mediation or for a conversation about the conflict, to manage personal conflict, and/or to improve the ability to deal with or handle conflict situations.